Nelson Police say scammers are calling people from spoofed City of Nelson and Nelson Hydro numbers claiming people owe money for overdue bills and demanding payments.
Neither the city nor the power company ever calls to collect credit card or payment information over the phone, police said. Payments can only be made if the account holder calls directly.
An automated phone service is sometimes used to contact customers with past-due accounts, which can provide payment options but they will not demand payment during these calls, police added.
They suggested if you are unsure whether a call is legitimate, hang up and call the city’s main line at 250-352-5511 to speak with a customer service representative and verify the call.
If you suspect you have received a scam call, you can report it to police at 250-354-3919.
